REFUND
POLICY

Due to the specialist nature of research-grade peptide products, PepZilla Labs operates a strict returns and refunds policy. Please read this policy carefully before placing your order. By completing a purchase on our website, you acknowledge and agree to the terms set out in this Refund Policy.

We accept refund or replacement claims only in the following circumstances: • The product arrives visibly damaged or physically compromised (e.g., broken vial, leaking packaging) • You receive an incorrect product as a result of a packing error on our part • The product is missing from your order We do NOT accept returns or offer refunds in the following circumstances: • You change your mind after purchase • You ordered the wrong product or variant • Products have been opened, used, or tampered with • Products have been stored incorrectly after delivery • Delays caused by customs, postal services, or third-party couriers • Products seized or destroyed by customs authorities

All refund or replacement claims must be submitted within 7 calendar days of the date of delivery. Claims submitted after this period will not be accepted. To submit a claim, please contact us through the Contact page on our website with the following information: • Your full name and order number • A clear description of the issue • Photographic evidence of the damaged, incorrect, or missing item(s) • A photo of the outer packaging (required for damage claims) Failure to provide the above information may result in your claim being declined.

Once your claim has been reviewed and approved, you will be notified by email. Approved refunds will be processed to your original payment method within 10 business days of approval. Please note that your bank or card provider may take additional time to process and post the refund to your account. PepZilla Labs is not responsible for delays caused by your financial institution. Where a replacement is offered in lieu of a refund, the replacement will be dispatched within 3–5 business days of claim approval.

In certain circumstances, a partial refund may be issued at our discretion, for example: • Only part of an order was affected by damage or error • A product arrived with minor cosmetic packaging damage but the product itself remains intact and unaffected Partial refund amounts will be assessed on a case-by-case basis.

Orders may be cancelled without penalty within 1 hour of placing the order, provided the order has not yet been dispatched. To cancel an order, please contact us immediately via the Contact page or email info@pepzillalabs.com with your order number. Once an order has been dispatched, it cannot be cancelled and the standard refund policy applies. In the event that PepZilla Labs cancels your order (e.g., due to a stock error, pricing error, or eligibility concern), a full refund will be issued automatically to your original payment method within 5 business days.

PepZilla Labs does not accept responsibility for parcels that are seized, confiscated, delayed, or destroyed by customs authorities. We strongly advise all international customers to verify the legality of importing peptide compounds into their country before placing an order. No refunds or replacements will be issued for orders affected by customs intervention.

Nothing in this Refund Policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015. If you believe a product is faulty or not as described, you retain the right to request a repair, replacement, or refund under applicable UK legislation. If you have a dispute that cannot be resolved directly with us, you may refer your complaint to an Alternative Dispute Resolution (ADR) scheme or the relevant Trading Standards authority.

For all refund and returns enquiries, please contact us via the Contact page on our website or email us at info@pepzillalabs.com. Please quote your order number in all correspondence to help us process your request as quickly as possible.