SHIPPING
POLICY

All orders are processed within 1–3 business days (Monday to Friday, excluding UK public holidays) after payment confirmation. Orders placed after 2:00 PM GMT may be processed the following business day. You will receive an order confirmation email immediately after purchase, and a dispatch notification with tracking information once your order has shipped.

We guarantee next-day delivery on all UK orders placed before 2:00 PM GMT. • Next-Day Delivery (Guaranteed by 1:00 PM) — £6.99 • Express (Same as above, included with all orders) Free next-day shipping is available on all UK orders over £50. All domestic orders are dispatched in discreet, plain packaging with no external branding or product descriptions. Orders placed after 2:00 PM GMT will be dispatched the following business day for next-day delivery.

PepZilla Labs currently ships to selected international destinations. International shipping rates and estimated delivery times are as follows: • Europe (EU) — 5–10 business days — from £12.99 • United States — 7–14 business days — from £14.99 • Rest of World — 10–21 business days — from £16.99 International delivery times are estimates only and may be subject to delays due to customs processing. IMPORTANT: It is the buyer's sole responsibility to verify that importation of the purchased peptide(s) is legal in their destination country. PepZilla Labs accepts no liability for orders seized, delayed, or destroyed by customs or border authorities. No refunds or replacements will be issued for orders held or confiscated at customs.

All orders are dispatched with a tracking number. Once your order has been shipped, you will receive an automated email containing your tracking number and a direct link to track your parcel. You can also view your order status and tracking information by logging into your account and visiting the "My Orders" section of the website.

All peptide products are shipped in temperature-appropriate packaging to maintain stability during transit. Cold packs or insulated packaging may be used where necessary to preserve product integrity, particularly during warmer months. We recommend refrigerating products immediately upon receipt. Please refer to the storage instructions on the product label and Certificate of Analysis.

If a delivery attempt is unsuccessful and your parcel is returned to us by the carrier, we will contact you to arrange re-delivery. A re-delivery charge may apply. If you fail to collect your parcel from a local depot or post office within the carrier's holding period and the parcel is returned to us, the cost of re-shipping will be charged to you before the order is resent. PepZilla Labs is not responsible for parcels returned due to incorrect delivery addresses provided at checkout. Please ensure your shipping address is correct before placing your order.

In the unlikely event that your order arrives damaged, please retain all original packaging and contact us within 48 hours of receipt with: • Your order number • A description of the damage • Photographic evidence of the damaged goods and packaging For orders that appear to be lost in transit (not delivered within 10 business days for UK, or 30 business days for international), please contact us and we will initiate an investigation with the carrier. Claims for lost parcels cannot be submitted until these timeframes have elapsed.

For any shipping-related queries, please contact us through the Contact page on our website or email us at info@pepzillalabs.com. Please quote your order number in all correspondence.